We’re keeping it simple today. We’d like to offer a checklist that covers simple tasks or things to keep in mind that will prevent fraud at work and your home.
What do you expect from the technology that helps run your business? Is it a benefit or a burden? We believe your success is our success and strive to help guide our customers through their digital transformations. Most importantly, we get you thinking about defining goals and setting clear intentions. This helps develop realistic expectations around the digital systems that help employees clock in or look up information to ensure they deliver quality customer service.
The first question is what are we trying to accomplish? How are we going to measure the success of this implementation? What does success mean to us?
Having walked our customers through countless upgrades, hardware failures, and data recoveries, we’ve found that clients with clearly defined goals use their technology to its fullest. Translation: thinking about the value of your data or what your customers need from your database means we can recover exactly the data you need from the exact day two weeks ago that you needed it. Or, when a customer calls in needing a serial number from an air conditioning system, pool pump, or hydraulic jack they purchased from you four years ago, they happily get that serial number quickly and think of you the next time they need your products or services.
What are your biggest operational challenges? Where would you like to see the most improvement? Thinking through these questions will help you define your businesses goals regarding the technology that helps store and retrieve data for you and your customers.
Have you or a colleague become the victim of a scam email? This tactic commonly employs fishing (in IT-speak, phishing) where the end user is enticed by some reward such as the “you have an e-card from a friend,” or someone posing as your boss or CEO, even a user from another company. Often, we think that will never happen to us—but what if you are the source?
In the same manner that hackers pose as someone you know, they can also pretend to be you. Sometimes they’re able to hack into someone’s email account and wait for the right moment, such as when a transaction is about to take place. Next, they will “spoof” your email address and change the payment method. Before you know it, another user fell for a fake email from someone pretending to be you, and instead of you receiving payment—the user was directed to pay via some other method and the money ended up in the hacker’s pocket.
There are two scenarios which require multiple solutions:
You are a scam/phishing victim.
Someone is pretending to be you.
We first recommend awareness training, whereby IT Protectorate is able to simulate such emails and send them to your users. This identifies those who need training, and sometimes we are able to identify what types of tricks your users are falling for. It may be as simple as recognizing a change in the way someone speaks/types; instead of making that questionable payment, they call you or their superior first to confirm—thereby identifying the attempted attack and hopefully avoiding a loss to the business.
We are also able to check and add configuration to your email environment that reduce hacker’s ability to pretend to be you or one of your users. This prevents embarrassment and a ding to your reputation.
Finally, we want to make sure your email service provides good spam protection. Not only does this reduce the risk of your business from being a victim of phishing scams, most spam filters also prevent viruses and other malware from entering your system. Another benefit that is often are the reduced junk emails that users receive and open; with a quality spam filter, these emails never make it to the inbox, never get read, and keep you from wasting time opening or deleting it—increasing user productivity.
Elroy is the man behind the scenes; writing posts, checking status of servers, managing networks and endpoints, and enjoying coffee in his favorite spots in Lakeland and Winter Haven, FL.