Managed IT Services is a maintenance program which bundles services such as IT Support, Network Security, Systems Administration, Cloud Services Management, and Data Security. We tend to group backup and general data protection, data loss prevention, and data security under our Data Security service—5 years ago we would have referred to this as data mobility, but now data is growing and moving around our planet so quickly that we struggle to remember what cloud storage service a document is stored in.
Right, right…but what does that mean? Well, let’s start at a high level and make our way down until we can see our spot on the beach—you know, the one with a lounge chair and your favorite drink.
Today, your IT support may be like a Prairie Dog; popping its head up when something needs to be fixed or a virus or some other malware needs to be removed (dare we say a ransom paid or backup data restored, with incident response procedures to ensure the data is viable). The goal of Managed Services is for that Prairie Dog to be constantly vigilant and equipped with the tools and expertise to drive off predators or play the role of medic when called for. Okay; tactical Prairie Dog, got it.
Instead of being reactive, Managed Services is the constant oversight of your IT services by an external organization. It is monitoring, maintenance, and self-repair of networks, hardware, servers, and software to keep your business’s data protected and available to allow your team to deliver outstanding customer service, deliver product on time, build the right product the first time, you name it.
Usually, one or more employees find themselves “pitching in” for the IT role. While this is helpful in the moment, it takes away focus from their primary role and technology is always an afterthought. When things get really complicated, a call goes out to another resource or consultant to bring your service back online. You can open QuickBooks again? Great, until the next time an outage occurs. Be prepared for a 3 to 4-hour staff meeting until the IT guy is available and makes the corrections to get the services running again.
What if your servers, workstations, network, and business applications were monitored 24×7? Taking a more proactive approach ensures the technology you rely on has improved up-time. Beyond monitoring, IT Protectorate reviews trends and automates processes designed to keep your systems running smoothly.
With our focus on your technology operations, IT Protectorate can provide insight to your strategic planning. Keeping track of your assets, cloud services subscriptions, software licensing, and device configurations can be a daunting task. We’re able to keep track of this data in our specialized systems and provide you with summary reports that will help plan the future of your business.
A proactive approach will prevent IT problems before they occur, ensuring your technology is as reliable as the service you provide your customers. Allow us the opportunity to assess your network and work with you to establish a reliable IT maintenance program for your business.
Elroy is the man behind the scenes; writing posts, checking status of servers, managing networks and endpoints, and enjoying coffee in his favorite spots in Lakeland and Winter Haven, FL.