Does your business email system have minimum protections in place? There are some simple mail flow rules that can be added to prevent email spoofing, and more advanced techniques to reduce spam. For outgoing email, it’s important to have the correct records in place such as SPF, DMARC, and DKIM to ensure your email doesn’t end up in someone else’s junk box (or blocked entirely).
The Office 365 Security Road map can be found here. These tasks can be overwhelming and sometimes complicated so we recommend against beginners or non-technical users changing any Microsoft Exchange settings, however.
IT Protectorate can review your environment, find areas for improvement, and implement configuration changes to mitigate risk of users being tricked into clicking email. One of the classic cases is someone in accounting receiving an email from the CEO asking to transfer large sums of money into an account. The untrained user may be afraid to question it and just transfer the money as requested…to that prince in a foreign land posing as an executive.
While protecting against everything can reduce productivity, we recommend training end users by presenting them with scenarios such as these and tracking when they fall for the email. IT Protectorate can setup fake email campaigns that track who your problem users are, then we can schedule specific training to reduce the chances of them giving away passwords or transferring money in the real world.
Things like this tend not to be obvious but it is important to have proper checks and balances in place in the digital world. Our focus is on a balance of security and productivity, we’ll be glad to assist in protecting your business data!
Elroy is the man behind the scenes; writing posts, checking status of servers, managing networks and endpoints, and enjoying coffee in his favorite spots in Lakeland and Winter Haven, FL.