Managed IT Services is a maintenance program which bundles services such as IT Support, Network Security, Systems Administration, Cloud Services Management, and Data Security. We tend to group backup and general data protection, data loss prevention, and data security under our Data Security service—5 years ago we would have referred to this as data mobility, but now data is growing and moving around our planet so quickly that we struggle to remember what cloud storage service a document is stored in.
Right, right…but what does that mean? Well, let’s start at a high level and make our way down until we can see our spot on the beach—you know, the one with a lounge chair and your favorite drink.
Today, your IT support may be like a Prairie Dog; popping its head up when something needs to be fixed or a virus or some other malware needs to be removed (dare we say a ransom paid or backup data restored, with incident response procedures to ensure the data is viable). The goal of Managed Services is for that Prairie Dog to be constantly vigilant and equipped with the tools and expertise to drive off predators or play the role of medic when called for. Okay; tactical Prairie Dog, got it.
Instead of being reactive, Managed Services is the constant oversight of your IT services by an external organization. It is monitoring, maintenance, and self-repair of networks, hardware, servers, and software to keep your business’s data protected and available to allow your team to deliver outstanding customer service, deliver product on time, build the right product the first time, you name it.
Usually, one or more employees find themselves “pitching in” for the IT role. While this is helpful in the moment, it takes away focus from their primary role and technology is always an afterthought. When things get really complicated, a call goes out to another resource or consultant to bring your service back online. You can open QuickBooks again? Great, until the next time an outage occurs. Be prepared for a 3 to 4-hour staff meeting until the IT guy is available and makes the corrections to get the services running again.
What if your servers, workstations, network, and business applications were monitored 24×7? Taking a more proactive approach ensures the technology you rely on has improved up-time. Beyond monitoring, IT Protectorate reviews trends and automates processes designed to keep your systems running smoothly.
With our focus on your technology operations, IT Protectorate can provide insight to your strategic planning. Keeping track of your assets, cloud services subscriptions, software licensing, and device configurations can be a daunting task. We’re able to keep track of this data in our specialized systems and provide you with summary reports that will help plan the future of your business.
A proactive approach will prevent IT problems before they occur, ensuring your technology is as reliable as the service you provide your customers. Allow us the opportunity to assess your network and work with you to establish a reliable IT maintenance program for your business.
Does your business email system have minimum protections in place? There are some simple mail flow rules that can be added to prevent email spoofing, and more advanced techniques to reduce spam. For outgoing email, it’s important to have the correct records in place such as SPF, DMARC, and DKIM to ensure your email doesn’t end up in someone else’s junk box (or blocked entirely).
The Office 365 Security Road map can be found here. These tasks can be overwhelming and sometimes complicated so we recommend against beginners or non-technical users changing any Microsoft Exchange settings, however.
IT Protectorate can review your environment, find areas for improvement, and implement configuration changes to mitigate risk of users being tricked into clicking email. One of the classic cases is someone in accounting receiving an email from the CEO asking to transfer large sums of money into an account. The untrained user may be afraid to question it and just transfer the money as requested…to that prince in a foreign land posing as an executive.
While protecting against everything can reduce productivity, we recommend training end users by presenting them with scenarios such as these and tracking when they fall for the email. IT Protectorate can setup fake email campaigns that track who your problem users are, then we can schedule specific training to reduce the chances of them giving away passwords or transferring money in the real world.
Things like this tend not to be obvious but it is important to have proper checks and balances in place in the digital world. Our focus is on a balance of security and productivity, we’ll be glad to assist in protecting your business data!
We’re keeping it simple today. We’d like to offer a checklist that covers simple tasks or things to keep in mind that will prevent fraud at work and your home.
Elroy is the man behind the scenes; writing posts, checking status of servers, managing networks and endpoints, and enjoying coffee in his favorite spots in Lakeland and Winter Haven, FL.